AI answering and automation for Australian property managers: after hours maintenance calls, rental enquiries, inspections and landlord reports. · Call (03) 9003 0111
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Policy

Privacy policy

How YES RIGHT PTY LTD, trading as Yes AI, handles personal information collected through this site, its enquiry form and AI-answered phone calls.
Updated

This policy explains how YES RIGHT PTY LTD (ABN 91 664 546 061), trading as Yes AI, handles personal information collected through this website. We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles. Our full company policy is at yesai.au/privacy.

What we collect

  • Enquiry form. Your name, email address, phone number, agency or business name, and anything you write in the message, such as how many properties you manage.
  • Phone calls. Calls to (03) 9003 0111 are answered by an AI voice agent. Calls may be recorded and transcribed, and the agent records the details you give it, such as your name, number and the reason for your call.
  • Website use. Google Analytics uses cookies to record pages visited, the device and browser type, approximate location and how you reached the site. We use this to see which pages are useful. You can block these cookies in your browser.

We do not ask for tenancy records, identity documents or financial details through this site, and we ask that you do not send them.

How we use it

We use your information to reply to your enquiry, prepare a quote, arrange a demonstration, provide services you sign up for, and improve this site. We do not use the details you send through this site to make automated decisions about you.

Who we share it with

We use service providers to run this site and our phone line:

  • Brevo delivers enquiry form emails to our team.
  • Vercel hosts this website.
  • Google Analytics measures site use.
  • Telephony and AI providers process calls to our voice agent so it can answer, transcribe and summarise them.

Some of these providers store or process information outside Australia. We use them only to operate our services, not for their own marketing. We do not sell, rent or trade your personal information.

We may disclose information if the law requires it, for example in response to a court order.

How long we keep it

We keep enquiry details and call records for as long as we need them to deal with your enquiry, provide our services and meet legal and accounting requirements. After that we delete or de-identify them. You can ask us to delete your enquiry details at any time, subject to those legal requirements.

Access and correction

You can ask for a copy of the personal information we hold about you, and ask us to correct anything that is wrong or out of date. Email hello@yesai.au with your request. We may need to confirm your identity before we release information.

Complaints

If you think we have mishandled your personal information, email hello@yesai.au and describe the problem. We will acknowledge your complaint and respond in writing. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.

Contact

YES RIGHT PTY LTD, trading as Yes AI, 11 McGuire Cres, Williamstown VIC 3016. Phone (03) 9003 0111. Email hello@yesai.au.

This policy was last updated on 26 October 2026.

(03) 9003 0111